What should I do if my dog does not respond to the stimulation?


• Make sure all devices are turned on and paired correctly.

• Make sure the strap is on the dog tightly enough so that both contact points are touching your dog’s skin. If the contact points are too short for your dog’s thick or long coat, please contact us to order longer contact points. If you are already using the longer contact points, you may need to trim the hair on your dog’s neck.

• Increase the intensity level since it may be too low. You dog’s response can be subtle, such as neck movement, head shaking, or looking over the shoulders. 

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