Why can’t I see the collars when using the app indoors?


• The GPS collars may need to acquire a GPS signal in order to properly display your location, which is best done when outside. 

• Wi-Fi and cellular data assists in acquiring GPS signal, which allows your smartphone to display your location while indoors. When using a phone without data service, the phone may need to acquire the GPS signal while outdoors. 

• You may also check to see if the GPS Connector and GPS Collar are paired correctly to your smartphone by going to the Menu/Device List. If paired properly, all connected devices will display on this list. 

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