FAQ - Product Assistance

When you receive the PATHFINDER additional collars, the collar will blink from red to green and back again. The collar will continue to blink these colors until it has been paired to your [...]

PATHFINDER products do not support extended antennas of any kind.

Delete the one that is offline from the “Device List” on the app and re-sync it

Yes, you can purchase a replacement antenna and replace it yourself. You will need to unscrew the old antenna counter-clockwise to remove it and put a new antenna in and turn it clockwise to [...]

Yes, it can be replaced by removing the four screws and the contact points. Once you remove the screw holding the antenna, you can replace it with a new one. While you are able to replace it [...]

The smallest neck size the PATHFINDER will fit is a 12 inch circumference neck.

Yes, as long as it is within line-of-sight. If there are hills, trees, foliage, buildings, etc., it will lessen the range.

No. The GPS Connector does not need to be on your body. It can be in your vehicle or placed elsewhere as along as it is within 33 feet of your smartphone for the Bluetooth to work.

Typically, truck cabs will interfere with the GPS signal on most GPS systems so we do not recommend this. With the PATHFINDER, the GPS Connector can be left in the truck bed as along as it is [...]

The battery life of the PATHFINDER will vary depending on several factors. On average, the GPS Connector and GPS Collar will last a full day. You may increase the battery life of the GPS Collar [...]