FAQ & TROUBLESHOOTING

FAQ & TROUBLESHOOTING

What should I do if my dog does not respond to the stimulation?

• Make sure all devices are turned on and paired correctly.

• Make sure the strap is on the dog tightly enough so that both contact points are touching your dog’s skin. If the contact points are too short for your dog’s thick or long coat, please contact us to order longer contact points. If you are already using the longer contact points, you may need to trim the hair on your dog’s neck.

• Increase the intensity level since it may be too low. You dog’s response can be subtle, such as neck movement, head shaking, or looking over the shoulders. 

What do I do when the LED indicator light comes on, but I do not feel any stimulation?

• Make sure all devices are turned on and paired correctly.

• Make sure that all batteries are fully charged. Make sure that the LED indicator lights and the app show that everything is fully charged.

• Your tolerance may be higher than your dog’s tolerance. If you would like to test the stimulation, place both contact points on your inner wrist and press the Constant button starting at a low level and increasing gradually.

• Test the stimulation using the test light. Place the test light over the contact points and press the Constant button on the app. The test light should light up and glow brighter at higher stimulation levels.

Why does the system have no range when my dog is farther away?

• Make sure that the GPS Connector antenna is not touching your body or any other objects as the range may decrease substantially. 

• The indicated range is for line-of-sight and flat terrain. Heavy brush, trees, hills, buildings, and/or moisture will affect the range of your unit. In order to achieve the best range, hold the GPS Connector vertically above your head, and/or try moving to higher ground.

• Any electrical conductors may affect the range, such as cars, chain-link dog runs, metal structures, and radio towers. For the best results, operate the PATHFINDER away from these structures.

Why will the system not hold a charge?

• The batteries may not be properly charged or the charger, splitter cable, and the charging port may not be functioning properly. Make sure that all pieces are working properly and that the devices show a solid charging light when plugged onto the charger.

• The charging pin may be damaged. Inside the charging port, there is a metal pin that should be standing straight up and stiff. If the pin is wobbling, broken, or missing, you will need to send the unit in to the Repair Department.

• The charging port must be clean prior to charging; clean the dirt out with a cotton swab and some rubbing alcohol. If the dog is in salt-water, be sure to rinse the receiver and charging port with clean water.

• For Dogtra units over two years old from the purchase date, the batteries may need to be replaced. You can replace them yourself or send the unit in for repair. Damages incurred to the unit due to improper battery installations are not covered under the warranty, so we strongly recommend sending the unit in for inspection and repair.

Why does my dog have skin irritation?

• Your dog may have skin irritation from improper fit or from wearing the collar too long. Leaving the receiver/collar in the same location for an extended period of time can cause this irritation. 

• If your dog is to wear the e-collar for long periods, occasionally reposition the collar so that the contact points are moved to a different location. 

• If your dog exhibits signs of skin irritation, consult your veterinarian. Once your dog’s skin returns to a normal condition, continue to use the collar and check your dog’s neck each time you use the unit.

How long will the smartphone’s battery life last while using the PATHFINDER app?

The smartphone’s battery life will vary by device and age; older devices will hold significantly less charge than newer devices. The PATHFINDER app uses GPS and location services on your smartphone and will deplete the battery quickly as well. If you are not satisfied with the usage time of your phone, Dogtra recommends using an external battery to keep your phone charged while using the PATHFINDER.

What are my map options?

The map views available are: 

Google Maps™: Normal, Satellite, Terrain

Offline Maps: Outdoors, Google Normal, Google Satellite, Google Terrain, Custom Maps

Can a friend track my dogs with his phone?

The tracking information can be shared, but a GPS Connector is required to view this information. Each phone will need to be paired with a GPS Connector to utilize the PATHFINDER app and view the shared tracking information.  

Does my phone have to be in service?

Phones that are not in service can still be used with the PATHFINDER. Data service is required to view Google Maps™, but the Offline Maps can be downloaded beforehand using Wi-Fi.

Why can’t I see the collars when using the app indoors?

• The GPS collars may need to acquire a GPS signal in order to properly display your location, which is best done when outside. 

• Wi-Fi and cellular data assists in acquiring GPS signal, which allows your smartphone to display your location while indoors. When using a phone without data service, the phone may need to acquire the GPS signal while outdoors. 

• You may also check to see if the GPS Connector and GPS Collar are paired correctly to your smartphone by going to the Menu/Device List. If paired properly, all connected devices will display on this list. 

What operating systems are compatible with the PATHFINDER app?

• iPhone: iOS 8.1 and up

• Android: 4.3 and up

Can I share my location with someone else near me (within Bluetooth range) without the person having a connecting device?

No. The information cannot be shared unless that person has a GPS Connector that can operate and track on the phone. Even if the app is downloaded and the individual is within close range, the app will not show any information without a connecting device.

Can I use a tablet that uses Fire Operating System?

If you would like to use the PATHFINDER app on a tablet, we recommend using the tablet that has an Android Operating System or iOS Operating System. 

Can I recalibrate the compass?

The iOS has a special calibration window that pops open for you to recalibrate the compass if needed. The Android Operating System does not have this function.

Does the application need to show on the screen to receive alerts?

No. If all alerts are ‘on’, the alarms will work on the home screen without the app showing.

What should I do if the phone and the GPS Connector are not connecting?

If you are having this issue, please try the following solutions:

1. Pair the GPS Connector via the PATHFINDER app instead of the smartphone’s Bluetooth screen.

2. If the GPS Connector is already connected to another phone or tablet, disconnect it from that device. The GPS Connector connects to stronger Bluetooth signals and may reject the weaker signal.

3. If there are many Bluetooth devices connected to the smartphone, disconnect them and pair the GPS Connector only.

4. Reboot the smartphone.

Can the system operate in Canada?

The PATHFINDER will operate, but it is not legal in Canada. This information was released by the Canadian government in 2015 (http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf10822.html).

What MURS band frequency does the PATHFINDER use?

The PATHFINDER uses 151 ~ 154 MHz MURS band frequencies.

How will the unit work with little or no cellular service?

The PATHFINDER GPS collar uses the signal from a satellite to send information to the PATHFINDER app on your smartphone via the GPS Connector. Cellular service is only needed to access Google Maps™ on your phone. If you are going to rural places that will have little to no service, you can plan your trip ahead and download the map via Offline Maps, which the file can be up to 400MB. The GPS works independently from the cellular service on your phone, similar to how Bluetooth will work without cellular service.

How does the GPS Connector work?

The GPS Connector communicates to the GPS Collar using MURS radio frequency. This information is then relayed from the GPS Connector to your phone using Bluetooth.

How many collars and channels does the system support?

There are 5 channels available and each channel has 22 slots that a customer can use.

If I wanted a two dog PATHFINDER unit, could I take an e-collar from another complete PATHFINDER system and then replace that system with another e-collar later?

Yes, you can take an e-collar from another system since the PATHFINDER can be coded to other Connectors and smartphones. However, please note that when you replace the other system with a new e-collar, the serial numbers will be mismatched.

How can I get the best signal?

Keep the antenna on the GPS Connector exposed and away from your body since touching the antenna on the GPS Connector may reduce range. Keep your unit properly charged for maximum signal strength and keep the GPS Connector near your phone for proper operation, preferably less than 33 feet.

What is the battery life of the collar?

The battery life of the PATHFINDER will vary depending on several factors. On average, the GPS Connector and GPS Collar will last a full day. You may increase the battery life of the GPS Collar by using a slower update rate setting and limiting stimulation usage. You may also turn on the Rescue Mode on the GPS Collar to increase the battery life by almost six hours. 

Can I track my dogs from inside my truck?

Typically, truck cabs will interfere with the GPS signal on most GPS systems so we do not recommend this. With the PATHFINDER, the GPS Connector can be left in the truck bed as along as it is within Bluetooth range of your smartphone (around 33 feet) to function properly. Please be sure to secure the GPS Connector when left in the truck bed.

Does the GPS Connector need to be on a person’s body to operate the PATHFINDER?

No. The GPS Connector does not need to be on your body. It can be in your vehicle or placed elsewhere as along as it is within 33 feet of your smartphone for the Bluetooth to work.

Will the PATHFINDER get a 9 mile range without an external vehicle antenna?

Yes, as long as it is within line-of-sight. If there are hills, trees, foliage, buildings, etc., it will lessen the range.

What is the smallest neck size the PATHFINDER will fit?

The smallest neck size the PATHFINDER will fit is a 12 inch circumference neck.

Can I replace the collar’s antenna myself?

Yes, it can be replaced by removing the four screws and the contact points. Once you remove the screw holding the antenna, you can replace it with a new one. While you are able to replace it yourself, we would recommend sending the collar back for replacement so that it is done properly and does not void any warranty.

Can I replace the GPS Connector’s antenna myself?

Yes, you can purchase a replacement antenna and replace it yourself. You will need to unscrew the old antenna counter-clockwise to remove it and put a new antenna in and turn it clockwise to tighten it.

I have 3 receivers, but only 2 works and the other shows offline. What should I do?

Delete the one that is offline from the “Device List” on the app and re-sync it

Can I add a long-range, magnet mount antenna on the PATHFINDER?

PATHFINDER products do not support extended antennas of any kind.

Why won’t my PATHFINDER additional collars work?

When you receive the PATHFINDER additional collars, the collar will blink from red to green and back again. The collar will continue to blink these colors until it has been paired to your smartphone and GPS Connector. 

How do you download the KML file using iTunes?
  1. Connect your iPhone to your computer and go to iTunes.
  2. Click on the phone icon for iPhone summary page.
  3. Click on ‘File Sharing’ from the menu on the left.
  4. Select PATHFINDER from the File Sharing List.
  5. Check ‘KML’ File Download.
How can I view my recordings on my computer?

The recordings can be emailed as a KML file directly from the PATHFINDER app (Menu/History/Recording/Edit). KML files can be viewed using the Google Earth program (https://www.google.com/earth/) and is compatible with PC and MAC.

What landscape viewing options are available?

AOS (Android Operating System): Phones and tablets do not support landscape viewing.

iOS (iPhone Operating System): Phones do not support landscape viewing. Tablets do support landscape viewing.

TROUBLESHOOTING

Dog Does Not Respond to Stimulation
– Make sure the receiver/collar is turned on.
– Be sure the strap is on the dog tight enough so that both contact points are touching your dog’s skin.
– The contact points may be too short for your dog’s thick or long coat. To place an order for longer contact points, please contact Dogtra or a Dogtra dealer. If you are already using longer contact points, you may need to trim the hair on your dog’s neck, so that both contact points are touching your dog’s skin.
– The intensity level may be too low for your dog. Increase the stimulation until your dog responds, usually by a neck movement, head shaking, or looking over the shoulders. The response may be very subtle.

The LED indicator light comes on, but I do not feel any stimulation.
– Your tolerance may be higher than your dog’s. We recommend placing both contact points on your inner wrist, where the sensitivity is higher, in order to test the unit.
– The battery may be low. Check the LED indicator lights or the app for battery life.

The PATHFINDER has no range or the stimulation is weaker when my dog is farther away.
– Check to see if your fingers are touching the antenna as the range may decrease substantially.
– Keep objects away from touching the GPS Connector antenna as the range may decrease substantially.
– The range indicated is for line-of-sight flat terrain. Heavy brush, trees, hills, buildings, and/or moisture will affect the range of your unit. For the best range, hold the GPS Connector vertically above your head, and/or try moving to higher ground.
– Any electrical conductors will affect the range, such as cars, chain-link dog runs, metal structures, and radio towers. For the best results, operate away from these structures.

The GPS Connector/Collar is not holding a charge.
– The charging pin may be damaged. A metal pin inside the charging port should stand straight up and firm in the center. If the pin is wobbly, broken or missing, you will need to send the unit in for repair.
– The charging port must be clean prior to charging, clean out any dirt with a cotton swab and some rubbing alcohol. If your dog was in salt-water, be sure to rinse the GPS Collar and charging port with clean water.
– For Dogtra units over two years old from the purchase date, the batteries may need to be replaced. You can replace them yourself by contacting Dogtra for a replacement battery. Damages incurred to the unit due to improper battery installations are not covered under the warranty. Dogtra strongly recommends sending the unit in for inspection and repair.

My dog has skin irritation.
– This may be due to an improper fit or from wearing the collar too long. If your dog exhibits signs of skin irritation, consult with a veterinarian. Once your dog’s skin returns to a normal condition, continue to use the collar and check your dog’s neck each time you use the unit.

FAQ - Mobile App

WHAT IS THE BATTERY LIFE OF THE SMART PHONE
Smartphone battery life will vary by device and age. Older devices will hold significantly less charge than newer devices. The Pathfinder app uses GPS/Location Services on your smartphone and will increase battery usage. If you are not satisfied with the usage time on your phone, Dogtra recommends using an external battery to keep your phone charged while using the Pathfinder.

WHAT ARE MY MAP OPTIONS?
Smartphone battery life will vary by device and age. Older devices will hold significantly less charge than newer devices. The Pathfinder app uses GPS/Location Services on your smartphone and will increase battery usage. If you are not satisfied with the usage time on your phone, Dogtra recommends using an external battery to keep your phone charged while using the Pathfinder.

CAN A BUDDY TRACK MY DOGS WITH HIS PHONE?
The tracking information from GPS Collars can be shared, but will require additional GPS Connectors. Each phone will need to be paired with a GPS Connector to utilize the Pathfinder application and view shared tracking information.

DOES MY PHONE HAVE TO BE ACTIVATED?
Phones that are not in service can be used with the Pathfinder. Data service will be required to view Google Maps, but offline maps can be downloaded before a hunt using Wi-Fi.

WHY CAN’T I SEE THE COLLARS WHEN I TURN ON THE APP INDOORS?
The GPS Collars may need to acquire a GPS signal. Acquiring a signal is best done outside in the open. You can also check to see if the GPS Connector and GPS Collar are paired correctly to the phone by going to Menu/Device List. When paired, all connected devices will be displayed in Device List.
Your phone will also need to acquire a GPS signal to properly display your location. Wi-Fi and cellular data assists in in acquiring a GPS signal which allows the phone to display your location while indoors. When using a phone without data service, the phone may need to acquire a GPS signal while outside in the open.

WHAT MODEL/SERIES OF PHONE DOES THE PATHFINDER WORK WITH?
iPhone iOS 4.1 or higher /  Android – 4.4 or higher

I WANT TO SHARE LOCATIONS WITH SOMEONE NEAR ME (WITHIN BLUE TOOTH RANGE) CAN I DO THIS WITHOUT THIS PERSON HAVING A CONNECTING DEVICE?
One Connecting Device is needed to operate/track on each phone.  This is true- even if the person without a connecting device has downloaded the APP and is within 30 ft. of a person that has an operating Pathfinder.  You can’t share info or piggyback GPS info off anyone else’s unit without your own connecting devise.

CAN A CUSTOMER USE A TABLET THAT USES FIRE OS SYSTEM
If the customer wants to use the Pathfinder app on tablet, we recommend a tablet that uses the AOS or IOS OS.

COMPASS CALIBRATION
iOS has a special calibration window that pops / Android does not have this function

DOES THE APPLICATION NEED TO BE ON THE SCREEN TO GET THE ALERTS OR CAN IT BE RUNNING IN THE BACKGROUND
NO If all alerts ‘on’, alarms will work on home screen

WHAT SHOULD I DO IF THE PHONE AND HAS A HARD TIME CONNECTING TO THE TX CONNECTOR.
Customer has to pair it using the Pairing menu in the Pathfinder app instead of connecting from the phone’s Bluetooth screen.
2. If customer has been connected to another phone or tablet, the connector will connect to the stronger Bluetooth signal and reject the weaker signal.
3. If customer has many Bluetooth devices connected to phone, let customer try to pair pathfinder only.
4. Sometimes it is helpful to reboot the phone.

FAQ - System Hardware

CAN THE SYSTEM OPERATE IN CANADA
The Pathfinder will work, but it is not legal in Canada. This was stated by the Canadian government in 2015 (http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf10822.html

WHAT TYPE OF MURS BAND DOES THE PATHFINDER USE?
PATHFINDER products use 151 ~ 154 Mhz MURS BAND

HOW WILL THE UNIT WORK WITH NO OR POOR CELL. SERVICE?
The Pathfinder GPS collar collects the signal from a satellite, which then get sent to your Pathfinder App on your smartphone via GPS connector. Cell service is only needed to access Google Maps™ on your phone. If you are going to rural places that will have little to no service, you can plan your trip ahead and download the map via Offline Maps, which can cover XXX acres. GPS works independently from cellular service on your phone, similar to how Bluetooth will work without cell service.

HOW DOES THE GPS CONNECTOR WORK?
The GPS Connector communicates to the GPS Collar using the MURS radio frequency. This information is then relayed from the GPS Connector to the phone using Bluetooth.

HOW MANY COLLAR BANDS-CHANNELS DOES THIS SYSTEM UTILIZE-SUPPORT
The customer can use 5 channels, and each channel can use 22 slots

FAQ - Product Assistance

IF SOMEONE WANTED A TWO DOG PATHFINDER UNIT, COULD THEY JUST TAKE THE COLLAR FROM THE OTHER COMPLETE UNIT AND THEN REPLACE IT WITH AN EXTRA COLLAR ONLY UNIT LATER?
They could do that in terms of the unit working as a 2-dog unit. When he replaces the missing collar later, he’ll have a set with mismatched serial numbers. Not sure how that will affect us internally.

HOW CAN I GET THE BEST SIGNAL?
Keeping the antenna on the GPS Connector exposed and facing upwards will give you the best possible range. Dogtra recommends attaching the GPS Connector to high on your body on a vest or on a backpack with the antenna facing up. Touching the antenna on the GPS Connector will also reduce the maximum range.

WHAT IS THE BATTERY LIFE OF THE COLLAR?
Battery life on the Pathfinder will vary depending on several factors. On average, the GPS Connector and GPS Collar will last a full day. Using a slower update rate setting and limiting stimulation usage will increase the battery life on the GPS Collar. Turning on Rescue Mode on the GPS Collar will also increase the battery life by 6 hours.

CAN I TRACK MY DOGS FROM INSIDE MY TRUCK?
Truck cabs interfere with the GPS signal on most GPS systems. With the Pathfinder, the GPS Connector can be left in the truck bed and as long as it is within Bluetooth range (~33 ft.), the Pathfinder app will function properly. Be sure to secure the GPS Connector when left in a truck bed.

DOES THE CONNECTING DEVICE NEED TO ME ON THE PERSONS BODY TO OPERATE THE PATHFINDER?
The Connecting Device does not need to be on your body… it could be laying on the dash of your vehicle and if you were within the 30 ft. of the vehicle/connecting device-it will work.  

WILL PATHFINDER GET THE 9 MILE RANGE WITHOUT AN EXTERNAL VEHICLE ANTENNA?
Yes… but it is basically “line of sight” so hills, trees, building etc. will lessen the range.  

WHAT IS THE SMALLEST NECK SIZE THE PATHFINDER WILL FIT?
12 inch neck circumference is the smallest neck size the pathfinder will fit

CAN THE COLLAR ANTENNA BE REPLACED BY THE OWNER?
No, the antenna on the collar must come back to Dogtra Repairs for replacement. 

CAN I REPLACE THE ANTENNA’S MYSELF?
Yes, on the Collar Antenna, but No on the transmitter The customer can purchase the Rx antennae and install themselves. It is not soldered in like the Transmitter is

CUSTOMER HAS 3 RXS, 2 OF HIS RECEIVERS WORKS FINE WITH NO PROBLEM. THE 3RD ONE SHOWS THAT IS OFFLINE.
Delete the one that is offline from the “Device List” on the app- and re-sync it

DO YOU HAVE LONG RANGE MAGNET MOUNT ANTENNAS FOR THIS SYSTEM?
Pathfinder products do not support EXTENTION ANTTENAE of any kind

WHEN ADDITIONAL COLLARS ARE PURCHASED?
When Customer receives additional and collar after a full charge the collar will blink red, green, red, green. There is nothing wrong with the collar this means that it has not been paired up to anything yet.

FAQ - Map Management

HOW TO DOWNLOAD THE KML FILE USING ITUNES
1. GO TO ITUNES
2. CLICK PHONE ICON
3. CLICK FILE SHARING
4. CHECK PATHFINDER ICON & ‘KML’ FILE DOWNLOAD

HOW CAN I VIEW MY HUNTS ON MY COMPUTER?
Hunt recordings can be emailed as a KML file directly from the Pathfinder app (Menu/History/Recording/Edit). KML files are opened using the Google Earth program (https://www.google.com/earth/) and is compatible with PC and MAC.

LANDSCAPE OPTION QUESTIONS
AOS PHONE & TABLET DOES NOT SUPPORT LANDSCAPE VIEWING
IOS PHONE DOES NOT SUPPORT LANDSCAPE VIEWING
IOS TABLET SUPPORT LANDSCAPE VIEWING

Mobile App

What is the Battery Life of the Smart Phone

Smartphone battery life will vary by device and age. Older devices will hold significantly less charge than newer devices. The Pathfinder app uses GPS/Location Services on your smartphone and will increase battery usage. If you are not satisfied with the usage time on your phone, Dogtra recommends using an external battery to keep your phone charged while using the Pathfinder.

What are my map options?

Smartphone battery life will vary by device and age. Older devices will hold significantly less charge than newer devices. The Pathfinder app uses GPS/Location Services on your smartphone and will increase battery usage. If you are not satisfied with the usage time on your phone, Dogtra recommends using an external battery to keep your phone charged while using the Pathfinder.

Can a buddy track my dogs with his phone?

The tracking information from GPS Collars can be shared, but will require additional GPS Connectors. Each phone will need to be paired with a GPS Connector to utilize the Pathfinder application and view shared tracking information.

Does my phone have to be activated?

Phones that are not in service can be used with the Pathfinder. Data service will be required to view Google Maps, but offline maps can be downloaded before a hunt using Wi-Fi.

How can I get the best signal?

Keeping the antenna on the GPS Connector exposed and facing upwards will give you the best possible range. Dogtra recommends attaching the GPS Connector to high on your body on a vest or on a backpack with the antenna facing up. Touching the antenna on the GPS Connector will also reduce the maximum range.

Why can’t I see the collars when I turn on the app indoors?

The GPS Collars may need to acquire a GPS signal. Acquiring a signal is best done outside in the open. You can also check to see if the GPS Connector and GPS Collar are paired correctly to the phone by going to Menu/Device List. When paired, all connected devices will be displayed in Device List.

Your phone will also need to acquire a GPS signal to properly display your location. Wi-Fi and cellular data assists in in acquiring a GPS signal which allows the phone to display your location while indoors. When using a phone without data service, the phone may need to acquire a GPS signal while outside in the open.

What Model/Series of Phone does the Pathfinder work with?

iPhone iOS 4.1 or higher /  Android – 4.4 or higher

I want to share locations with someone near me (within Blue tooth range) can I do this without this person having a Connecting Device?

One Connecting Device is needed to operate/track on each phone.  This is true- even if the person without a connecting device has downloaded the APP and is within 30 ft. of a person that has an operating Pathfinder.  You can’t share info or piggyback GPS info off anyone else’s unit without your own connecting devise.

Can a customer use a tablet that uses Fire OS System

If the customer wants to use the Pathfinder app on tablet, we recommend a tablet that uses the AOS or IOS OS.

Compass Calibration

iOS has a special calibration window that pops / Android does not have this function

How do download the KML file using ITUNES

1. GO TO ITUNES
2. CLICK PHONE ICON
3. CLICL FILE SHARING
4. CHECK PATHFINDER ICON & ‘KML’ FILE DOWNLOAD

Does the application need to be on the screen to get the alerts or can it be running in the background

NO If all alerts ‘on’, alarms will work on home screen

What should I do if the phone and has a hard time connecting to the TX connector.

1. Customer has to pair it using the Pairing menu in the Pathfinder app instead of connecting from the phone’s Bluetooth screen.
2. If customer has been connected to another phone or tablet, the connector will connect to the stronger Bluetooth signal and reject the weaker signal.
3. If customer has many Bluetooth devices connected to phone, let customer try to pair pathfinder only.
4. Sometimes it is helpful to reboot the phone.

Hardware

How will the unit work with no or poor cell. service?

The Pathfinder GPS collar collects the signal from a satellite, which then get sent to your Pathfinder App on your smartphone via GPS connector. Cell service is only needed to access Google Maps™ on your phone. If you are going to a rural places that will have little to no service, you can plan your trip ahead and download the map via Offline Maps, which can cover XXX acres.

GPS works independently from cellular service on your phone, similar to how Bluetooth will work without cell service.

How does the GPS connector work?

The GPS Connector communicates to the GPS Collar using the MURS radio frequency. This information is then relayed from the GPS Connector to the phone using Bluetooth.

Can the system operate in Canada

The Pathfinder will work, but it is not legal in Canada. This was stated by the Canadian government in 2015 (http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf10822.html

If someone wanted a two dog Pathfinder unit, could they just take the collar from the other complete unit and then replace it with an extra collar only unit later?

They could do that in terms of the unit working as a 2-dog unit. When he replaces the missing collar later, he’ll have a set with mismatched serial numbers. Not sure how that will affect us internally.

What is the battery life of the collar?

Battery life on the Pathfinder will vary depending on several factors. On average, the GPS Connector and GPS Collar will last a full day. Using a slower update rate setting and limiting stimulation usage will increase the battery life on the GPS Collar. Turning on Rescue Mode on the GPS Collar will also increase the battery life by 6 hours.

Can I track my dogs from inside my truck?

Truck cabs interfere with the GPS signal on most GPS systems. With the Pathfinder, the GPS Connector can be left in the truck bed and as long as it is within Bluetooth range (~33 ft.), the Pathfinder app will function properly. Be sure to secure the GPS Connector when left in a truck bed.

How can I view my hunts on my computer?

Hunt recordings can be emailed as a KML file directly from the Pathfinder app (Menu/History/Recording/Edit). KML files are opened using the Google Earth program (https://www.google.com/earth/) and is compatible with PC and MAC.

Does the Connecting Device need to me on the persons body to operate the Pathfinder?

The Connecting Device does not need to be on your body… it could be laying on the dash of your vehicle and if you were within the 30 ft. of the vehicle/connecting device-it will work.  

Will Pathfinder get the 9 mile range without an external vehicle antenna?

Yes… but it is basically “line of sight” so hills, trees, building etc. will lessen the range.  

What is the smallest neck size the Pathfinder will fit?

12 inch neck circumference is the smallest neck size the pathfinder will fit

Can the collar antenna be replaced by the owner?

No, the antenna on the collar must come back to Dogtra Repairs for replacement. 

Can I replace the Antenna's myself

Yes, on the Collar Antenna, but No on the transmitter The customer can purchase the Rx antennae and install themselves. It is not soldered in like the Transmitter is

Customer has 3 rxs, 2 of his receivers works fine with no problem. The 3rd one shows that is offline.

Delete the one that is offline from the “Device List” on the app- and re-scync it

Landscape Option Questions

“AOS PHONE & TABLET DOES NOT SUPPORT LANDSCAPE VIEWING
IOS PHONE DOES NOT SUPPORT LANDSCAPE VIEWING
IOS TABLET SUPPORT LANDSCAPE VIEWING

How many collar bands-channels does this system utilize-support

The customer can use 5 channels, and each channel can use 22 slots

Do you have long range magnet mount antennas for this system?

Pathfinder products do not support EXTENTION ANTTENAE of any kind

What Type Of Murs Band does the Pathfinder use?

PATHFINDER products use 151 ~ 154 Mhz MURS BAND

When additional Collars are purchased

When Customer receives additional and collar after a full charge the collar will blink red, green, red, green. There is nothing wrong with the collar this means that it has not been paired up to anything yet.