1. Dog Does Not Respond to Stimulation

– Make sure the receiver/collar is turned on.

– Be sure the strap is on the dog tight enough so that both contact points are touching your dog’s skin.

– The contact points may be too short for your dog’s thick or long coat. To place an order for longer contact points, please contact Dogtra or a Dogtra dealer. If you are already using longer contact points, you may need to trim the hair on your dog’s neck, so that both contact points are touching your dog’s skin.

– The intensity level may be too low for your dog. Increase the stimulation until your dog responds, usually by a neck movement, head shaking, or looking over the shoulders. The response may be very subtle.

2. The LED indicator light comes on, but I do not feel any stimulation.

– Your tolerance may be higher than your dog’s. We recommend placing both contact points on your inner wrist, where the sensitivity is higher, in order to test the unit.

– The battery may be low. Check the LED indicator lights or the app for battery life.

3. The PATHFINDER has no range or the stimulation is weaker when my dog is farther away.

– Check to see if your fingers are touching the antenna as the range may decrease substantially.

– Keep objects away from touching the GPS Connector antenna as the range may decrease substantially.

– The range indicated is for line-of-sight flat terrain. Heavy brush, trees, hills, buildings, and/or moisture will affect the range of your unit. For the best range, hold the GPS Connector vertically above your head, and/or try moving to higher ground.

– Any electrical conductors will affect the range, such as cars, chain-link dog runs, metal structures, and radio towers. For the best results, operate away from these structures.

4. The GPS Connector/Collar is not holding a charge.

– The charging pin may be damaged. A metal pin inside the charging port should stand straight up and firm in the center. If the pin is wobbly, broken or missing, you will need to send the unit in for repair.

– The charging port must be clean prior to charging, clean out any dirt with a cotton swab and some rubbing alcohol. If your dog was in salt-water, be sure to rinse the GPS Collar and charging port with clean water.

– For Dogtra units over two years old from the purchase date, the batteries may need to be replaced. You can replace them yourself by contacting Dogtra for a replacement battery. Damages incurred to the unit due to improper battery installations are not covered under the warranty. Dogtra strongly recommends sending the unit in for inspection and repair.

5. My dog has skin irritation.

– This may be due to an improper fit or from wearing the collar too long. If your dog exhibits signs of skin irritation, consult with a veterinarian. Once your dog’s skin returns to a normal condition, continue to use the collar and check your dog’s neck each time you use the unit.